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Frequently Asked Questions
Any Toniebox Starter Set or Bundle purchased through tonies.com after 1/1/2021.
You will get a full refund back to the original payment method.
Tonies and Accessories purchased from tonies.com outside of a Bundle* are subject to our normal return policy. Any purchases from tonies.com prior to 1/1/2021 or any purchases from tonies® retailers are also ineligible for the 100 Day Happiness Guarantee.
*tonies monitors returns to identify potential misuse of our return policies. We reserve the right to refuse service to anyone.
We accept returns of any Tonies or Accessories purchased outside of our Bundle experience (available on us.tonies.com) within 30 days of purchase. Items must be unopened and unused, in their original packaging along with their original contents.
*tonies monitors returns to identify potential misuse of our return policies. We reserve the right to refuse service to anyone.
Visit our Returns portal and enter your order number to get started. See here for full details.
If you have any questions, send us a message and we will be happy to help in any way that we can!
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